Frequently Asked Questions
Everything you need to know about your Perelel experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are always free, while returns for a refund incur a small processing fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your garments ethically manufactured?
Yes, we partner exclusively with fair-trade certified factories that prioritize sustainable practices and provide safe working environments for all artisans.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Affirm and Klarna.
How should I care for my Perelel pieces?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions can be found on the interior label of every garment.